Return & Refund policy

Returns

JAPAN PLAZA Online Shop operates a returns policy in accordance with the UK Consumer Contracts Regulations allowing you to return any item within 14 days of receiving delivery of your order (Except the products from oversea), and we will charges back the Shopify rates & postage cost of the item 20-30%. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

***If the products from oversea is cancelled by customer, we will charges back the shopify payments transactions fees of the item 20-30%. And 25-40% of the VAT/Taxes/Return postage costs will be applied. These charges will be borne by the customer and will be payable to the customs and courier company.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  or call us.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at  or call us.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.